Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

Lost Certificates

I have lost my kayaking star certificate, may I retrieve a copy of it? (i.e. 1-star / 2-star etc.)

In order to retrieve your certificate, kindly provide us with the following for the retrieval of your certification details:

  1. Full Name
  2. Date/Year of attainment of certificate
  3. Type of Certificate: e.g 1-star or 2-star etc.

Also, kindly note that each reprint will cost $10. We will inform you of the detailed payment procedure once we manage to retrieve your certificate from our database.

We regret to inform you that walk-in request for reprints will NOT be entertained.

Certificate Collection

I have received a notification that my certificate is ready for collection, when and where do I collect it?

Our collection times are 9am to 12pm, and 2pm to 4pm, from Mondays to Fridays.

Kindly drop us a call at 6344 6337 before you head down to our office.

As the NSA Office is closed, all collection of certificates will be relocated to Kallang Water Sports Centre.

Collection location:
Singapore Canoe Federation
Kallang Water Sports Centre 
10 Stadium Lane

I am unable to collect my certificate on the stipulated date, may I have a representative to collect on my behalf?

Yes, you may wish to appoint a representative for collection of certificate.

Kindly sign off with your signature below your name on the authorisation letter and have them bring it on the day of collection.

Feel free to drop us a call at 6344 6337 upon arrival.

Group Activity Programmes (MacRitchie Reservoir and Kallang Water Sports Centre)

I am keen in having a group activity for my team! What are the options available?

For participants above 12 years old, we have the following programme available for your consideration, subjected to availability:

1. Kayaking Orientation Programme (KOP)

Venue: MacRitchie Reservoir Paddle Lodge (up to 40 pax) or Kallang Water Sports Centre (up to 50 pax)
Duration: 3hrs
Operation hours: 0800 to 1800hrs
Fee: $30 per pax or $300 per class for group size below 10pax

2. Kayaking Expedition to Flyer

Venue: Kallang Water Sports Centre (up to 50 pax) 
Duration: 3hrs
Operation hours: 0800 to 1900hrs
Fee: $40 per pax or $400 per class for group size below 10pax

*all equipment provided and inclusive of guided coach

Is there any age limit for children below 12 years old to learn kayaking?

For safety reasons, the age limit for children to kayak is 10-12 years old. Kindly refer to for more details about the programme.

For further clarifications, you may wish to reach out to

What if my child is below 10 years old?

Unfortunately, we do not take in children below 10 years old for safety reasons. 

Our specially imported kayaks are child-sized, but even then, each kayak weighs 11 kg and the shortest paddle is 182 cm.

Children have to be able to buddy carry the kayak to the water.

Therefore children below 10 years old are not recommended.

Star Courses

I am keen in enrolling myself into a star course programme, how do I go about it?

For more information on star courses, kindly refer to:

Do also like our Facebook page for updates:

Is there any weight limit?

Our weight limit of the kayaks is 90kg.

Kindly make appointment with us via to take a look at our kayaks and check if it is suitable for you before making payment for the course.

Boat Rental At The Paddle Lodge @ MacRitchie Reservoir

May I enquire about the timing of boat rental at Paddle Lodge?

The timing is from 9am – 5pm (last boat to return by 6pm).

I would like to enquire about boat rental for individuals/leisure group below 10pax.

For group size more than 10pax, kindly refer to group activity programmes.

For kayak rental for individuals/group size below 10pax:

Cost = $15/boat/hour (inclusive of PFD & paddles)

*Sit-on-top kayaks only*

You may either make a walk-in reservation of kayaks, subjected to availability, or make an advanced booking by paying a NON-REFUNDABLE FULL payment (this includes CAT1 scenario as equipments have been reserved).

If you would like to make an advanced booking, kindly email us at with the following details to check for availability before making an online payment:

  1. Number of pax
  2. Number of boat - kindly indicate the number of single or double sit-on-top
  3. Date of reservation
  4. Time of reservation
  5. Venue - The Paddle Lodge @ Macritchie Reservoir

How far can I paddle out after renting a kayak?

Novice zones for sit-on-tops only