Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

Lost Certificates

I have lost my kayaking star certificate, may I retrieve a copy of it? (i.e. 1-star / 2-star etc.)

In order to retrieve your certificate, kindly provide us with the following for the retrieval of your certification details:

  1. Full Name
  2. Date/Year of attainment of certificate
  3. Type of Certificate: e.g 1-star or 2-star etc.
  4. Last 4 alphanumeric characters of your NRIC

Also, please note that each reprint will cost $10. We will inform you of the detailed payment procedure once we manage to retrieve your certificate from our database.

We regret to inform you that walk-in request for reprints will NOT be entertained.

Certificate Collection

I have received a notification that my certificate is ready for collection, when and where do I collect it?

Our collection hours are Monday to Friday, 9am to 12pm, and 2pm to 5pm.

Drop us a call at 6344 6337 and email us for a confirmation at before you head down to our office.

Collection location (see map below):
Singapore Canoe Federation
NSA Office
Singapore Sports Hub
3 Stadium Drive,
Singapore 397630

Turn right upon exiting from exit A of Stadium MRT station

I am unable to collect my certificate on the stipulated date, may I have a representative to collect on my behalf?

Yes, you may wish to appoint a representative for collection of certificate.

Kindly sign off with your signature below your name on the authorisation letter and have them bring it on the day of collection.

Feel free to drop us a call at 6344 6337 upon arrival.


Group Activity Programmes (MacRitchie Reservoir and Kallang Water Sports Centre)

I am keen in having a group activity for my team! What are the options available?

For participants above 12 years old, we have the following programme available for your consideration, subjected to availability:

1. Kayaking Orientation Programme (KOP)

Venue: MacRitchie Reservoir Paddle Lodge (up to 40 pax) or Kallang Water Sports Centre (up to 50 pax)
Duration: 3hrs
Operation hours: 0800 to 1800hrs
Fee: $30 per pax or $300 per class for group size below 10pax

2. Kayaking Expedition to Flyer

Venue: Kallang Water Sports Centre (up to 50 pax) 
Duration: 3hrs
Operation hours: 0800 to 1900hrs
Fee: $40 per pax or $400 per class for group size below 10pax

*All equipment provided and inclusive of guided coach


Is there any age limit for children below 12 years old to learn kayaking?

For safety reasons, the age limit for children to kayak is 10-12 years old. Kindly refer to for more details about the programme.

For further clarifications, you may wish to reach out to


What if my child is below 10 years old?

Unfortunately, our programmes do not cater to children below 10 years old for safety reasons. 

While our specially imported kayaks are child-sized, each kayak weighs 11 kg, with the shortest paddle being 182 cm in length.

Children have to be able to buddy carry the kayak to the water, which may be challenging for children younger than 10 years old.


Star Courses

I am keen in enrolling myself into a star course programme, how do I go about it?

For more information on star courses, kindly refer to:

Do also like our Facebook page for updates:


Is there any weight limit?

The weight limit of the kayaks is 90kg.

Kindly make appointment with us via to take a look at our kayaks and check if it is suitable for you before making payment for the course.


Boat Rental At The Paddle Lodge @ MacRitchie Reservoir

May I enquire about the timing of boat rental at Paddle Lodge?

The timing is from 9am – 5pm (last boat to return by 6pm).


I would like to enquire about boat rental for individuals/leisure group below 10pax.

For group size more than 10pax, kindly refer to group activity programmes.

For kayak rental for individuals/group size below 10pax:

Cost = $15/boat/hour (inclusive of PFD & paddles)

*Sit-on-top kayaks only*

You may either make a walk-in reservation of kayaks, subjected to availability, or make an advanced booking by paying a NON-REFUNDABLE FULL payment (this includes CAT1 scenario as equipments have been reserved).

If you would like to make an advanced booking, kindly email us at with the following details to check for availability before making an online payment:

  1. Number of pax
  2. Number of boat – kindly indicate the number of single or double sit-on-top
  3. Date of reservation
  4. Time of reservation
  5. Venue – The Paddle Lodge @ Macritchie Reservoir


How far can I paddle out after renting a kayak?

Novice zones for sit-on-tops only

Can we reschedule or cancel after booking?

Strictly no rescheduling, cancellation or refund of the booking is allowed once made. However, if you are unable to make it, you can arrange for another individual to take over your booking. Please inform the Paddle Lodge staff that the registered participant has changed and our staff will update it in the system.


What are the payment modes available?

The payment modes are Paypal and PayNow. A confirmation email will be sent after payment has been verified.

PayNow QR Code:

Paynow UEN No.: S71SS0035C


Do you allow walk-ins for boat rental?

Yes, walk-in is allowed subject to availability of boats for rental.


What happens in the event of lightning alert (CAT 1)?

In the event of lightning alert (CAT 1), patrons will be required to return to land. The affected patrons will have their booking slots extended. Should the CAT 1 persist for more than one hour, we will allow the affected patrons to reschedule their booking.

You may check the lightning alert via NEA's website Refer to the 2-hour Nowcast for more information before heading down to MacRitchie Reservoir. If there is a lightning alert at MacRitchie Reservoir during your paddling timing, you may call or email us at 6258 0057/ to reschedule.


What happens if I am running late?

No extension of booking if you are late. Your booking will be released to other patrons if you do not turn up within 15 minutes of your booking slot.


When will I receive the booking confirmation?

We will send the booking confirmation via email within 3 working days. We appreciate your patience during this process.   


Step-By-Step User Guides

Please click here for the creation of account user guide.

Please click here for the boat rental user guide.


Step-By-Step User Guide Videos

Boat Rental